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Privacy Policy

This privacy policy (“Policy”) explains how Vasco Electronics Inc. (“Vasco”, “we”, “us”, “our”) collects, uses, discloses, retains, and safeguards personal information in the course of our commercial activities in Canada, including through our website https://vasco-translator.ca/en/, apps, products, and customer support (the “Services”). It is designed to meet the requirements of Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”).

What is personal information

Personal information is information that identifies you or could be combined with other information to identify you. This information includes your personal e-mail address, your home address, your home telephone number, your personal cellphone number, your image, and may include your age, your income and other similar information when associated with you. If you are a business customer or prospective business customer, personal information does not include your title, business address and business telephone number when we use that information to contact you in your business capacity.

What we collect

We limit collection to what is necessary for identified purposes:

  • Identifiers and account data: name, email, password, telephone, billing/shipping address.
  • Commercial data: orders, transaction details (payment processing handled by our payment processors), delivery and warranty/returns history.
  • Technical and usage data: device/browser type, IP address, app/site activity, diagnostics (e.g., crash and error logs).
  • Communications: inquiries, support tickets, and related correspondence.
  • Preferences and feedback: marketing preferences, survey responses, contest entries.
  • Sensitive information: We do not seek sensitive information. If you choose to provide it for a specific purpose (e.g., accessibility requests), we will use it only as necessary for that purpose.

We gather this information from the following sources:

  • Directly from you (e.g., account creation, purchase, support, filling out forms and entering information on our website).
  • Automatically from your device/app when you use the Services.
  • Service providers (e.g., payment, delivery, analytics) and affiliates acting on our behalf.
  • Where permitted by law, from other partners to update or verify information.

Identifying purposes and how we use personal information

We identify purposes at or before collection and use information only for those purposes, including:

  • Provide and administer the Services: account setup, authentication, feature enablement, order processing, delivery, returns, and warranty.
  • Customer support and service communications: respond to inquiries, troubleshoot, and send essential service or safety/security notices.
  • Improve and secure the Services: usage analytics, performance measurement, debugging, and security monitoring.
  • Marketing with consent or as otherwise permitted by law: send newsletters and promotions; present offers based on your interactions with our Services; respond to surveys or marketing communications. You may opt out at any time.
  • Fraud prevention, security, and compliance: detect, investigate, and prevent fraud or security incidents; maintain records; comply with legal and regulatory obligations; manage and defend legal claims.
  • Surveys, research, contests, and events: administer only where you participate.

We do not use your personal information for automated decision-making that produces legal or similarly significant effects without meaningful human involvement.

If we wish to use information for a new purpose, we will identify that purpose and obtain consent if required.

Consent

We obtain your knowledge and consent for the collection, use, and disclosure of personal information, except where inappropriate or not required by law (e.g., investigations, fraud prevention, legal, security, or where consent is not feasible). The form of consent (express or implied) depends on the sensitivity of the information and your reasonable expectations. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. We will explain any implications of withdrawal (e.g., we may be unable to provide certain services).

Limiting collection, use, disclosure, and retention

Collection is limited to what is necessary for identified purposes and done by fair and lawful means.

We disclose personal information only for identified purposes, with consent, or as required or permitted by law (e.g., to comply with a warrant or lawful request).

We retain personal information only as long as necessary to fulfill the identified purposes or meet legal, regulatory, tax, accounting, or litigation hold requirements. If information has been used to make a decision about you, we retain it long enough to allow you to access it. When no longer needed, we securely delete, de-identify, or anonymize it. For example, retention periods include:

  • Account records: For the duration of your account and up to 5 years after account closure
  • Transaction records: For at least 6 years to comply with tax and accounting requirements
    • Customer support records: For up to 3 years after resolution
    • Marketing preferences: Until you withdraw your consent or unsubscribe

Accuracy

We keep personal information as accurate, complete, and up to date as necessary for the purposes for which it is used. You can request corrections (see Section 11).

Safeguards and breach reporting

We use physical, organizational, and technological safeguards appropriate to the sensitivity of the information, including access controls, SSL encryption, malware scanning, least-privilege permissions, encryption in transit, secure development and vendor due diligence, employee training, and secure disposal. We require service providers with access to personal information to provide a comparable level of protection and to use the information only for specified purposes.

If a breach of security safeguards creates a real risk of significant harm, we will report to the Office of the Privacy Commissioner of Canada (“OPC”), notify affected individuals, and keep records of all such breaches, as required by PIPEDA.

Although we take precautions against possible breaches of our security systems, no company can fully eliminate the risks of unauthorized access to your personal information and no website is completely secure. We cannot guarantee that unauthorized access, hacking, data loss or breaches of our security systems will never occur. Accordingly, you should not transmit personal information to us using our website if you consider that information to be sensitive.

How we share information

We may share your personal information with our service providers and our affiliates that help us with our business operations for the sole purposes described in this Policy. For example:

  • Payment processors (for secure payment transactions)
  • Cloud storage and hosting providers
  • Order fulfillment and logistics partners
  • Customer support and helpdesk providers
  • Marketing and advertising partners
  • Analytics and website performance providers
  • Security and anti-fraud service providers
  • SIM card and connectivity services providers

We require our service providers and affiliates to keep your personal information secure. In addition, they may not use or disclose personal information for any purpose other than providing the services on our behalf unless we or they have obtained your consent.

Business Transactions: We may transfer any information we have about you in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of our business or as part of a corporate reorganization or stock sale or other change in corporate control.

Law Enforcement Requests: We may also disclose your personal information if it is necessary for us to collect a debt from you or where we have reason to believe that it is relevant to the investigation or decision to investigate a breach of the laws of Canada, a province or territory of Canada, or a foreign jurisdiction, and we are legally permitted to do so. We will disclose personal information without your knowledge or consent if we receive an order, subpoena, warrant or other legal requirement issued by a court, tribunal, regulator or other person with jurisdiction to compel disclosure of your personal information.

Storage and processing outside Canada: Personal information may be processed outside Canada by us or our service providers and may be subject to the laws of those jurisdictions. We require appropriate safeguards and remain accountable under PIPEDA.

We do not sell personal information.

Cookies, analytics, and interest-based advertising

We use cookies and similar technologies (such as web beacons and pixels) to operate and improve our Services, remember your preferences, perform analytics, and provide marketing and interest-based advertising. These technologies may be set by us or by our third-party service providers.

Types of Technologies We Use:

  • Essential cookies: Required for the operation of our Services (e.g., authentication, security, shopping cart functionality).
  • Preference cookies: Remember your settings and choices to enhance your experience.
  • Analytics cookies: Help us understand how visitors interact with our Services, so we can improve performance and user experience. For example, we use Google Analytics to collect aggregated data about website usage and traffic patterns.
  • Advertising and remarketing cookies: Enable us and our partners (such as Google AdSense and DoubleClick) to deliver relevant advertisements to you on our Services and across the internet, and to measure the effectiveness of our advertising campaigns.

Third-Party Cookies and Tracking: We may allow trusted third-party partners, such as Google, to use cookies and similar technologies to collect information about your use of our Services and other websites. This information may be used to provide you with interest-based (behavioral) advertising and to generate reports on ad performance and website activity.

Your Choices:

  • Browser settings: You can block or delete cookies through your browser or device settings. Please note that essential cookies are required for core functionality, and disabling them may affect your experience.
  • Google Analytics: You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout).
  • Interest-based advertising: You can manage your preferences for interest-based advertising from Google by visiting the Google Ad Settings page (https://adssettings.google.com/). You can also opt out of interest-based advertising from participating companies through the Digital Advertising Alliance of Canada (https://youradchoices.ca/) or the Network Advertising Initiative (https://optout.networkadvertising.org/).
  • Email marketing: If you receive marketing emails from us, you can unsubscribe at any time by using the link provided in each message or by contacting us directly. We will promptly honor all opt-out requests.

Opting out of interest-based advertising does not mean you will no longer see ads, but the ads you see may be less relevant to your interests.

We are transparent about our use of cookies and tracking technologies. Where required by law, we will seek your consent for non-essential cookies and tracking.

Your rights: access, correction, inquiries, and complaints

  • Access: On written request and after we verify your identity, we will inform you whether we hold personal information about you, provide access to it, and explain how it has been used and to whom it has been disclosed, subject to lawful exceptions. We will respond within 30 days (or notify you of an extension and reasons, as permitted).
  • Correction: If you demonstrate that personal information we hold is inaccurate or incomplete, we will correct or update it as appropriate and, where reasonable, inform third parties to whom it was disclosed.
  • Costs: We respond at minimal or no cost. If a cost applies, we will provide an estimate in advance.
  • Refusals: If we refuse an access or correction request, we will provide reasons and information about recourse.
  • Complaints: You may raise a concern with our Privacy Officer (Section 12). If unresolved, you may contact the OPC.

How to make a request or complaint: See Section 12 for contact options. Please provide sufficient information to identify yourself and the information you seek.

Contact us

If you have any questions, requests, or concerns about this Policy or our privacy practices, please contact our Privacy Officer using the methods below:

Email: gdpr@vasco-electronics.com

Phone: +1 647 8464502

When contacting us, please provide sufficient information to allow us to identify you and respond to your inquiry. We will acknowledge receipt of your request or complaint promptly and aim to respond within 30 days, or as otherwise required by law. If we need more time, we will let you know the reason and expected timeframe.

If you are not satisfied with our response, you may contact the OPC:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Website: www.priv.gc.ca
Toll-free: 1-800-282-1376

We are committed to protecting your privacy and will do our best to address your concerns in a timely and effective manner.

Children’s privacy

Our Services are not directed to children under the age of 13 years. We will not knowingly collect personal information about a child under the age of 13. We do not allow minors (persons who are under the age of majority in their place of residence) to create accounts, make purchases or enter contests or promotions.

We take reasonable steps to verify the age of users where appropriate. If we become aware that we have inadvertently collected personal information from a minor or a child under the age of 13, we will promptly delete such information from our records. Parents or guardians who believe their child has provided us with personal information may contact our Privacy Officer to request deletion.

Openness

On request, we will make available additional information about our policies and practices relating to the management of personal information, including: types of personal information held, a general account of its uses, and a description of information shared with service providers and affiliates. We may maintain a list or description of service provider categories available on request.

Changes to this Policy

We may update this Policy to reflect changes to our practices or legal requirements. We will post the updated Policy with a new effective date and will obtain consent to material changes where required by law.

Note on interpretation: Where this Policy states we “will” or “must,” it reflects our commitments under PIPEDA and our practices. Nothing herein limits any rights you have under applicable Canadian law. If any part conflicts with PIPEDA, PIPEDA prevails.