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Terms of Service

These terms of service (“Terms”) govern your access to and use of the Canadian-facing online store, websites, mobile applications, Devices, Products and related services offered by Vasco Electronics Inc. (“Vasco”, “we", "us", "our”) and its Affiliates.

Nothing in these Terms limits any non-excludable rights you may have under applicable Canadian law, including provincial consumer protection statutes. If you are a Customer in Quebec, certain clauses may not apply to you to the extent prohibited by the Quebec Consumer Protection Act.

  1. Definitions
    1. "Account" means an account a User creates to manage purchases and preferences.
    2. "Affiliate" means an entity that controls, is controlled by, or is under common control with Vasco.
    3. "Customer" means a person or entity that purchases Products or paid Services from Vasco (for itself or for end users) under a sales contract concluded with Vasco.
    4. "Devices" means Vasco hardware products, including portable language translators and accessories.
    5. "Digital Content" means software, firmware, applications, translation outputs, and data made available by Vasco in or for use with Devices and on the Store.
    6. “Newsletter" means commercial electronic messages sent by or on behalf of Vasco.
    7. "Order" means a request by a Customer to purchase Products from Vasco.
    8. "Personal Information" has the meaning given in Canadian privacy laws, including PIPEDA.
    9. "Products" means Devices, accessories, software licenses, and other goods or services offered by Vasco for sale, as presented in the Store.
    10. "Services" means the online Store, related websites, customer support, connectivity facilitation for translation, Newsletters, feedback, and any electronic services provided by Vasco.
    11. "SIM and Connectivity" means the embedded SIM or similar functionality in certain Devices enabling data connectivity used by the Device to facilitate translation features through third-party networks.
    12. “SIM Card Operator” means the entity that supplies SIM cards to the Devices and is directly responsible for the quality of services provided in this regard, including for the activation of the penalty, correct operation of the card, introduction of temporary or permanent blocks, consideration of complaints regarding the correct operation of SIM cards. The operator of Sim Card is Vasco Electronics LLC with headquarters at 2232 Dell Range Blvd, Suite 245 - 3030, Cheyenne, WY 82009.
    13. “Store” means our online store available at https://vasco-translator.ca/en/.
    14. “User”, “you”, and “your” means any person who accesses or uses the Services (with or without creating an Account), including Customers and their authorized users.
    15. "User Content" means reviews, ratings, comments, photos, and other content you submit or make available through the Services.
  2. Acceptance of Terms
    1. Acceptance of these Terms, and the Privacy Policy which is incorporated by reference, is a condition for concluding a contract for the provision of electronic Services or for making a purchase of the Products. Acceptance is confirmed by checking the appropriate checkbox during the Account registration or Order process, or by taking another equivalent action indicating your agreement, such as using the Services or placing an Order. If you do not agree, do not use or access Vasco’s Services or Products.
  3. Contact us
    1. For questions, complaints, warranty claims, returns, or legal notices, you may contact us by email at support@vasco-electronics.ca or by telephone at +1 647 8464502.
  4. Eligibility, Account registration, and accuracy
    1. Age. You must be the age of majority in your province or territory to purchase Products or create an Account. If you are under the age of majority, you may use the Services only with the consent and supervision of a parent or legal guardian who agrees to these Terms.
    2. Availability. We reserve the right to temporarily or permanently suspend the provision of the Services, including but not limited to user Accounts, Newsletters, or review posting, for reasons such as security, maintenance, violations of these Terms, or as otherwise required by law.
    3. Account. You are responsible for your Account credentials and all activity under your Account. Keep your password secure and notify us immediately of any unauthorized use.
    4. Accuracy. You agree to provide current, complete, and accurate information for your Account and Orders. We may suspend or terminate Services or Orders if information is inaccurate, misleading, or incomplete. We may provide notices to you by email, regular mail, or by posting them on our website. You are responsible for ensuring your contact information (including email and shipping address) is current and for regularly reviewing our website and your email for notices.
    5. Technical Requirements. To access and use the online Store, websites, and electronic services provided by Vasco, you must have: (i) a device with access to the internet and a compatible web browser (such as the latest versions of Chrome, Firefox, Safari, or Edge); (ii) an active email account for registration, communications, and order processing; and (iii) enabled cookies and JavaScript in your browser settings to ensure proper functionality of the Store and Services. While we strive to support all commonly used devices and browsers, we do not guarantee compatibility with all hardware or software configurations. It is your responsibility to ensure that your device and software meet these requirements. Vasco is not responsible for any inability to access or use the Services due to your device, software, or internet connection limitations.
  5. Electronic services and communications
    1. Availability. Services are provided on an “as-is” and “as-available” basis and may be modified, suspended, or discontinued, in whole or in part, at any time with or without notice where permitted by law.
    2. Forms and tools. The Services may include an Order form, registration form, contact form, chat, opinion/review form, and Newsletter subscription form.
    3. Electronic communications. By using the Services, you consent to receive transactional communications (e.g., Order confirmations, invoices, support messages). Marketing emails (Newsletters) are sent only with your consent and in compliance with Canada’s anti-spam law (“CASL”). You can unsubscribe at any time via the link in each message or by contacting us, as described in the Privacy Policy.
  6. Products, pricing, and taxes
    1. Product descriptions. We strive for accuracy, but errors may occur. We reserve the right to correct errors, inaccuracies, or omissions (including after an Order is submitted) and to change or update information without prior notice. If we discover a material pricing, availability or description error after accepting your Order, we may cancel the Order and refund any amounts paid where applicable.
    2. Pricing and currency. Unless expressly stated otherwise for Canadian Users, prices will be displayed in Canadian dollars (CAD) or clearly labeled if in another currency. Taxes, shipping, duties, and fees are extra unless otherwise stated and will be shown at checkout to the extent determinable.
    3. Taxes and duties. You are responsible for applicable sales taxes (e.g., GST/HST, QST, PST) and any import duties and fees, unless we state that such amounts are included or will be collected by us.
    4. Availability. Products and features may be limited in quantity and available only while supplies last. We may limit quantities per Customer, household, or Order.
  7. Orders, acceptance, and title
    1. Offer and acceptance. By submitting an Order, you offer to buy the Products. A binding sales contract is formed when we send an Order acceptance/confirmation email. Unless otherwise specified, the validity period of a placed Order is 14 days. If you do not complete payment, provide required information, or respond to communications within this period, we may cancel your Order. We may decline or cancel any Order at any time, including after acceptance, for any lawful reason (for example, errors in pricing or availability, suspected fraud or abuse, export control or sanctions issues, inability to verify information, or delivery/address problems). If we cancel after you have paid, we will promptly refund any amounts paid for the canceled Order.
    2. Payment. By providing a payment method, you represent and warrant that you are authorized to use that payment method and you authorize us (and our third-party payment processors) to charge your payment method for the total amount of your Order, including applicable taxes, shipping, and fees. If payment fails or is reversed, we may cancel the Order, extend the deadline for payment, or require an alternative payment method.
    3. Title and risk of loss. Title to Products transfers to Customer upon our receipt of full payment. Risk of loss transfers upon delivery to your designated address.
  8. Shipping and delivery
    1. Stationary sales. We may sell Products at physical locations authorized by us. Items may be in stock or available on order; timelines are agreed at purchase. Payment methods may include card, debit, cash, or gift card, and we may limit methods by location. The sales document will be issued for the items purchased by the Customer in the Store. If the Customer wishes to obtain an invoice, the Customer is obliged to provide the tax identification number. These Terms’ return and warranty provisions apply to in-person purchases.
    2. Methods and costs. Shipping options, costs, and estimated delivery times are provided at checkout and on our online ‘Shipping’ page. They depend on the type of Products and the method of delivery chosen by the Customer. Delivery times are estimates only and are not guaranteed. We reserve the right to exclude or change individual forms of payment and delivery methods.
    3. Inspection. Upon delivery and prior to collection, Customers should inspect the package. If damaged, report the issue to the carrier at delivery when possible and contact us promptly with details.
    4. Failure to deliver. If a package is returned due to incorrect address or failure to pick up, we may charge reshipment fees or cancel the Order and refund the purchase price less shipping and handling where permitted by law.
  9. Right to withdraw/returns for Canadian Customers
    1. Voluntary return policy. In addition to any statutory rights, consumers who have concluded a distance contract may return eligible Products within 30 days from delivery for a refund of the Product price, less original shipping (unless otherwise stated). Returned Products must be complete, free from signs of use beyond what is necessary to establish their nature, characteristics, and functioning, and should include the original manufacturer’s packaging. If returned Products are incomplete or show signs of use beyond ordinary handling, we may reduce the refund to reflect any diminished value, to the extent permitted by law.
    2. Exclusions. The right to withdraw from the contract does not apply to Products that are non-prefabricated, made to your specifications, or clearly personalized, except as required by law. Software or licenses that have been activated are non-returnable.
    3. Process. Contact support@vasco-electronics.ca for an RMA and return instructions. If granted, refunds are issued to the original payment method when we receive and inspect the return. We may withhold a refund until the goods are received or you supply proof of return. When returning Products, you must include the original sales documents (such as the receipt or invoice) with your return, unless otherwise required by law.
  10. Warranty and statutory rights
    1. Statutory rights. Canadian law provides non-excludable rights and remedies to Customers who are individuals acting for personal, family, or household purposes. Without limiting the generality of the foregoing, goods must be of acceptable/merchantable quality, reasonably durable, fit for their intended and any disclosed purposes, and free from hidden defects. In Québec, the legal warranty of quality under the Civil Code of Québec and protections under the Consumer Protection Act apply.
    2. Seller (legal) warranty. In addition to your statutory rights, Vasco warrants that Products will conform to the sales contract and be free from defects at delivery and for a period consistent with reasonable durability for the Product type. If a non-conformity or defect arises within a reasonable time, Vasco will, at no cost to the Customer, repair or replace the Product within a reasonable time. If repair or replacement is impossible, not completed within a reasonable time, or the defect is substantial, the Customer may obtain a refund or a price reduction, as required by law. Vasco covers necessary shipping, parts, and labour for approved claims (prepaid label or reasonable, preapproved shipping cost reimbursement). This warranty does not cover damage caused by misuse, unauthorized modifications, accidents, normal wear and tear, or minor non-compliance (e.g., slight colour differences). These exclusions do not affect non-excludable statutory rights in any province or territory.
    3. Manufacturer warranty. Vasco Products may carry a manufacturer’s warranty, the terms of which are provided with the Product or on our website.
    4. Proof of purchase. Any reasonable proof (receipt, invoice, order confirmation, or bank/credit card record) is accepted. Lack of an original printed receipt does not void rights if purchase can be verified.
    5. Québec Notice. For Customers in Québec, who are individuals acting for personal, family, or household purposes, nothing in this section limits your legal warranty under the Civil Code of Québec or rights under the Consumer Protection Act. In the event of any conflict, Québec law prevails.
    6. Response Times and Escalation. Vasco will acknowledge warranty requests promptly and respond substantively without undue delay. If not resolved, Customers may pursue remedies under provincial/territorial law.
  11. Software, digital content, and updates
    1. License. Subject to your compliance with these Terms, Vasco grants you a personal, revocable, non-exclusive, non-transferable, limited license to use the Digital Content solely on or with the Device for its intended purpose. No title or ownership rights in or to the Digital Content are transferred to you, and all rights not expressly granted are reserved by Vasco and its licensors.
    2. Restrictions. You may not reverse engineer, decompile, disassemble, modify, or create derivative works of the Digital Content except to the extent such restrictions are prohibited by applicable law.
    3. Updates. We may provide updates, patches, or upgrades automatically or with notice. Some updates may be critical for functionality or security and may be required for continued use. Updates may change features or functionality.
  12. Connectivity, SIM, and third-party networks
    1. Nature of service. Certain Devices include embedded SIM or similar functionality enabling data connectivity used for translation features. Connectivity is provided via third‑party carriers and network providers. Vasco is not a telecommunications common carrier and does not provide you with a stand‑alone telecommunications service. Connectivity is intended only for Device translation functions and not for general internet access or emergency calling (e.g., 911). Do not rely on Devices for emergency communications.
    2. Coverage and performance. Connectivity is available in many countries and regions but is not guaranteed everywhere and may be affected by factors beyond our control (e.g., network availability, signal strength, interference, roaming restrictions, governmental or carrier policies). Speeds and latency vary. We do not warrant uninterrupted or error-free connectivity.
    3. No additional data fees for supported usage. For supported use cases and in supported regions, we currently do not charge additional fees for the Device’s translation data connectivity. We may implement reasonable use safeguards to prevent abuse (e.g., prohibiting tethering, bulk data transfer, or non-translation uses). We reserve the right to suspend or limit connectivity for misuse, fraud, or network abuse, or to modify this benefit prospectively with notice where required by law.
    4. SIM administration. SIMs may be activated, suspended, blocked, or replaced in our discretion for lawful reasons (e.g., security, theft, network abuse). You must not remove, tamper with, or misuse any SIM or attempt to use it outside the Device or for non-approved purposes.
  13. Translation output and acceptable use
    1. No professional advice. Translation outputs are generated using multiple translation engines and AI technologies. Outputs may be inaccurate, incomplete, or contextually inappropriate. Do not rely on outputs for legal, medical, immigration, aviation, or other high‑risk uses. You remain responsible for your communications and decisions.
    2. Acceptable use. You will not: (a) use the Services or Products for unlawful, harmful, fraudulent, infringing, or harassing activities; (b) bypass or interfere with security or access controls; (c) use automated means to access or overload the Services; (d) reverse engineer or copy the Services except as allowed by law; (e) use the SIM/Connectivity for non-translation purposes or to provide service to unauthorized third parties; (f) infringe third‑party rights; or (g) introduce malicious code.
  14. User Content (reviews, feedback)
    1. Your responsibility. You are solely responsible for User Content you post or submit. Do not post content that is unlawful, false, defamatory, obscene, hateful, invasive of privacy, infringing, or otherwise objectionable. We may moderate, remove, or decline to post User Content at our discretion and/or as required by law.
    2. License. By submitting User Content, you grant Vasco a worldwide, royalty‑free, transferable, sublicensable, perpetual license to use, reproduce, modify, publish, translate, distribute, publicly perform and display, and create derivative works from your User Content in any media for purposes including marketing, improving Products, and operating the Services. This license survives termination of these Terms. If you are a consumer in Quebec, this license is limited to the extent permitted by Quebec law.
    3. Feedback. If you provide feedback or suggestions, we may use them without restriction or compensation.
  15. Intellectual property
    1. Ownership. The Services, Products, Digital Content, designs, trademarks, trade dress, photographs, graphics, and all related intellectual property are owned by Vasco or its licensors and are protected by applicable laws. They may not be modified, copied, or distributed without our prior written consent. No rights are granted except as expressly stated.
    2. Restrictions. You may not copy, modify, distribute, display, or create derivative works from our IP without our prior written consent.
  16. Privacy and data protection
    1. Compliance. We handle Personal Information in accordance with applicable Canadian privacy laws, including PIPEDA, and our Privacy Policy, which forms part of these Terms.
    2. Collection and use. We collect Personal Information to fulfill Orders, provide Services (including connectivity management and support), process payments, prevent fraud, improve our offerings, and (with consent) send marketing communications.
    3. Cross-border transfer. Your Personal Information may be transferred to and processed in the United States or other jurisdictions with privacy laws that may differ from those in your province. We use appropriate safeguards for such transfers as required by law.
    4. Security. We implement reasonable physical, organizational, and technological safeguards appropriate to the sensitivity of the information. No method of transmission or storage is 100% secure.
    5. Marketing consent. We send commercial electronic messages only with consent and include an unsubscribe mechanism, consistent with CASL.
  17. Payments and third-party services
    1. Payment processors. Payments are processed by third‑party payment providers. Your payment information is handled per their terms and policies. We are not responsible for errors by payment processors but will reasonably assist you in resolving issues. By completing a transaction, you also agree to comply with the applicable payment provider’s terms and to cooperate with us and the provider to resolve payment issues, chargebacks, or suspected fraud.
    2. Fraud prevention. We may use tools to detect and prevent fraud and may cancel Orders suspected of fraud.
  18. Errors, availability, and changes
    1. We may correct errors, update information, or make changes to Products, Services, and pricing at any time without liability, subject to applicable law and any specific obligations for prior notice (e.g., Quebec consumers in ongoing contracts).
  19. Export, sanctions, and legal compliance
    1. You agree to comply with all applicable export control, trade, and sanctions laws and not to use, export, or re-export Products or Digital Content in violation of such laws. You represent that you are not located in, under control of, or a national or resident of any restricted country or on any restricted party list.
  20. Accessibility
    1. We strive to provide accessible Services consistent with applicable accessibility laws. Contact us if you require accommodations or accessible formats.
  21. Disclaimers
    1. General. Except as expressly provided in Section 10 (Warranty and statutory rights) or required by applicable law, the Services, Products, Digital Content, and connectivity are provided “as is” and “as available,” without any additional warranties or conditions, express or implied, including implied warranties or conditions of merchantability/merchantable quality, fitness for a particular purpose, durability, title, and non‑infringement. Nothing in these Terms excludes, restricts, or modifies any non‑excludable right or remedy you may have under Canadian law, including those applicable to Customers acting for personal, family, or household purposes.
    2. Connectivity and third‑party services. Connectivity is provided through third‑party networks and may be affected by factors beyond our control. We do not warrant uninterrupted or error‑free connectivity or the availability, quality, or reliability of third‑party networks or services. Translation outputs may be inaccurate or incomplete and must not be used for high‑risk purposes.
    3. Québec Customers. For Customers in Québec, who are individuals acting for personal, family, or household purposes, these disclaimers shall be interpreted in accordance with the Civil Code of Québec and the Consumer Protection Act, and do not limit the legal warranty.
  22. Limitation of liability
    1. Types of damages. To the maximum extent permitted by applicable law, Vasco and its Affiliates, officers, directors, employees, agents, suppliers, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, or for loss of profits, revenue, data, goodwill, or business interruption, arising out of or relating to the Products or Services, even if advised of the possibility of such damages.
    2. Cap. To the maximum extent permitted by applicable law, Vasco’s total aggregate liability for all claims arising out of or related to the Products or Services will not exceed the amount you actually paid to Vasco for the specific Product or Service giving rise to the claim.
    3. Carve‑outs. The above limitations do not apply to liability that cannot be limited or excluded under applicable law, including (as applicable): liability for death or personal/bodily injury caused by our negligence; our fraud or fraudulent misrepresentation; our intentional fault or gross fault under Québec law; or liability under the legal warranty and other non‑excludable statutory rights.
    4. Customers and Québec. For Customers, and particularly those in Québec acting for personal, family, or household purposes, this section will be applied to the extent permitted by applicable law and will not limit remedies that cannot be limited under consumer protection or civil law.
  23. Indemnification
    1. You agree, to the extent permitted by applicable law, to defend, indemnify, and hold harmless Vasco and its Affiliates, officers, directors, employees, and agents from and against any third‑party claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms; (b) your unlawful use or misuse of the Products or Services; (c) your violation of law or third‑party rights; or (d) User Content you submit. This section does not require a Customer acting for personal, family, or household purposes to indemnify Vasco for the ordinary, permitted use of the Products or Services, and does not relieve Vasco of any liability that cannot be excluded or limited by applicable law.
  24. Suspension and termination
    1. We may suspend or terminate your access to the Services or connectivity, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraud or misuse, or if required by law. You may stop using the Services at any time. Sections that by their nature should survive (e.g., IP, User Content license, disclaimers, limitations of liability, indemnity, governing law) will survive termination.
  25. Changes to these Terms
    1. We may update these Terms from time to time. We will post the updated Terms with the effective date on our site and, where required by law, provide prior notice.
    2. Orders accepted before the effective date of a change remain governed by the version of the Terms in effect when the Order was placed, unless you agree otherwise.
  26. Governing law and disputes
    1. These Terms and any disputes arising out of or related to them or the Products/Services are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
    2. Informal resolution. Before initiating any legal proceedings, both parties agree to make reasonable efforts to resolve any dispute arising from these Terms or the Products/Services through good faith negotiations.
    3. Forum. Except where prohibited by law, the parties irrevocably agree that any dispute, claim, or proceeding arising out of or relating to these Terms or the agreement between the parties shall be brought exclusively before the courts of the Province of Ontario, located in Toronto, and each party hereby irrevocably submits to the exclusive jurisdiction of such courts with respect to any such dispute, claim, or proceeding.
    4. Consumer rights preserved. Mandatory consumer protections and forums provided by the laws of your province or territory of residence apply and prevail where required by law.
  27. Miscellaneous
    1. Entire agreement. These Terms, the Order confirmation (if any), and our Privacy Policy constitute the entire agreement between you and Vasco regarding the Products and Services and supersede prior agreements on the same subject.
    2. Severability. If any provision is found invalid or unenforceable, it will be enforced to the maximum extent permissible and the remainder will remain in full force.
    3. Assignment. You may not assign these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets.
    4. Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including acts of God, labor disputes, supply chain issues, pandemics, wars, governmental actions, or network failures.
    5. No waiver. Failure to enforce a provision is not a waiver of our right to do so later.
    6. Language. These Terms are provided in English. If you are a resident of Québec or contracting in Québec, you have the right to receive these Terms and all related documents in French. A French version is available upon request and, where required by law, will be provided before conclusion of the contract. In the event of any discrepancy between language versions, the French version will prevail in Québec where required by law.
    7. Third-party beneficiaries. These Terms are for the sole benefit of you and Vasco and do not confer any rights or remedies on any third party.